Returns & Exchanges

At Servet, we strive to ensure your gourmet food items arrive in perfect condition; however, due to the perishable nature of our products, we offer returns only for damaged or incorrect shipments within 48 hours of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team at [email protected] within 48 hours of receiving your order, including your order number and clear photos of the issue.

• 2.
  Review Process

  Our quality assurance team will review your request and the provided images to verify the damage or error according to food safety standards.

• 3.
  Approval Notification

  Once your claim is approved, we will notify you via email regarding whether a replacement shipment or a full refund to your original payment method will be issued.

• 4.
  Resolution

  Approved refunds are processed within 5-7 business days, while replacement orders are prioritized for immediate dispatch to ensure your satisfaction.